We have been told repeatedly that Wells Fargo had spent countless hours training their personnel to know how to do this exchange because it involves the option of Private Negotiable Rates and that there are nearly 7000 exchange centers over the US. So now...the last two weeks or less HSBC (which by the way, has no better track record than Wells Fargo, maybe worse) comes on the scene to be the lead bank to exchange and they are ready to go and their personnel is up to speed on all the information that Wells Fargo supposedly spend months to train for. It just doesn't make any sense.
Matter of fact it has just been chaos the last couple days with all of this misinformation. I just pray that clarity comes very soon.